Return policy guidelines
• You can return within 30 days for ALL eligible items if you receive a wrong, damaged, defective, or counterfeit item.
• When returning an item, keep all seals, tags, accessories intact and ensure the item is in its original packaging.
Please note that items must meet 9japarts return policy guidelines to be eligible for a refund. 9japarts is committed to accepting returned products in line with applicable consumer protection legislation and guidelines.
If your return request is validated, our refund timelines will be as follows:
• When the product is received you will receive an email from us requesting your bank account details or payment link for the refund to be credited to you.
• The refund will be processed and credited to you within 7 business days from the day it is received by us.
We hope this guide has been helpful. Happy shopping!